You can review the most current version of the Shipping Policy at any time on this page. We reserve the right to update, change or replace any part of this policy by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. (last Update 27/04/2021)
CURRENT PROCESSING TIMES & DELIVERY TIMES
Due to the current situation involving Covid-19 we are doing everything possible to keep within our high standard of processing times. Currently we are aiming to have orders dispatched within 48 hours excluding Weekends and public Holidays. During peak times this time will maybe extended.
FOR ANY UPDATED SHIPPING TIMES PLEASE VISIT AUSTRALIA POST HERE
If your order is urgent please think about the above possible delivery delays before ordering. If you have any questions please email firstname.lastname@example.org
EXPRESS SHIPPING & JUMP THE QUEUE
Fastest delivery option is express shipping & jump the queue service. For any parcels up to 5kg you now have the option of express shipping and our new priority service, jump the queue.
When selecting this option your order will be prioritised, picked and shipped the same day* for orders placed before 1pm. For orders placed after 1pm your order will be sent the next day.
Pricing for this service will show at checkout. Parcels are sent via Australia Post Express service or via Courier express of our choosing. Currently Australia Post is not guaranteeing next day delivery however the express service is still the fastest option compared to standard post.
* Orders will be placed in a priority queue as received. Some orders may miss courier cut off pick up times and will be sent next day.
Skate Street will not be held responsible for any delays via courier's.
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
At times we may need to order stock from our supplier due to sales in store and our website delay in updating online inventory, this may add an extra 3 days to delivery times. You will be contacted if this is the case.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
We have a Flat Rate schedule:
$8.99 metro delivery fee for parcels ( 0- 1.5kg) Item must fit in a small satchel/small box
$12.99 metro delivery fee for parcels (1.5 - 5kg)
$19.99 metro delivery fee for parcels (5kg - 10kg)
$24.50 metro delivery fee for parcels (10kg - 20kg)
$55.00 metro delivery fee for parcels (20kg - 35kg)
Metro Bulky Items 35kg+ $65
We can deliver to remote areas, however an extra fee will apply if our courier deems your location as remote. We will contact you if this is the case and advise of the extra delivery fee as a guide the extra fee is normally $13 on top of our standard rates above.
Bulky Items may not be available for delivery to remote areas.
Estimated delivery times below, these are courier estimates and as such Skate Street holds no responsibility on courier delivery times.
We use Australia Post and/or a range of courier services to deliver our parcels, due to Covid, no signatures on delivery is accepted. Items will be left in a safe place or card left for a collection point pick up.
At times you maybe required to collect from a collection point to receive your parcel if you are not home to sign for delivery. An email on how to collect will be sent or a card left. You will have 5 days to collect the parcel or items will be sent back to us, if re-delivery is required once your item is sent back to us, a new delivery fee will apply.
All satchels are sent with Authority to leave.
Standard Local Delivery 1-3 Business days
Standard Metro Interstate Delivery 2-11 Business days
Click & Collect Instore
Click and collect is a free service that allows you to shop online and collect in store. We will generally have your order ready in 24 hours, an email will notify you when your order is ready for collection.
At times we may not have the stock physically In store but In our warehouse which would add a few days before you can collect your order. We will notify you if this is the case. Please bring in a copy of your confirmation email and photo ID.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Please check junk mail if you don't receive any emails in your inbox
Any complaint concerning damage, short delivery, loss in transit or defect must be made within 10 working days of the Customer receipt of the invoice for that delivery, or the receipt of the goods, whichever occurs later. If the complaint is not made within that time, the Customer loses any right which the Customer may have had in respect of the complaint.
The Owner has the discretion to repair of replace any goods the subject of a complaint or to refund or credit the portion of the purchase price. To the extent permitted by law, all statutory or other warranties are excluded.
International Shipping Policy
We currently ship Internationally to New Zealand, USA and Canada. Prices below may change at anytime.
New Zealand (Prices in AUD)
Economy Air- 0-500g - $10
Economy Air- 500g - 1kg - $15
Economy Air- 1kg - 2kg - $20
Standard Shipping- 2kg - 3kg - $25
Standard Shipping- 3kg - 4kg - $32
Economy Air- 0-500g - $13
Economy Air- 500g - 1kg - $25
Economy Air- 1kg - 2kg - $40
Standard Shipping- 2kg - 3kg - $50
Standard Shipping- 3kg - 4kg - $57
Skate Street and it's online store www.skatestreet.com.au is not responsible for any customs and taxes applied to your order. All parcels are marked DDU (Delivery duties unpaid) this means any fees, duties, taxes are paid by receiver. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Many parcels won’t require any import duties to be paid, because they’ll fall under the country’s low-value threshold
For example, the low-value threshold in the U.S. is currently set at $800 U.S. (approximately $1000 AUD), but for Germany, it’s 22 EUR (approximately $33 AUD). So, it depends on the destination country.
If duties do need to be paid, the local postal or customs authority for that country will most likely get in touch with the receiver of the parcel to organise it with them directly.
- Paying online before collecting the parcel
- Paying in-person when collecting the parcel
- Paying upon the delivery of the parcel